|
 Frequently
Asked Questions (with answers!) |
| Q: What's CloneDVD? |
| A: CloneDVD is a software to backup your
existing DVD collection to DVD-R/RW or DVD+R/RW. You can
also backup your DVDs to hard disk or make ISO image
files for future use. |
| |
| Q:
Does CloneDVD support DVD-5 and DVD-9 DVD movie? |
| A: CloneDVD supports both DVD-5 (SS-SL or
Single Side Single Layer, 4.7 G) and DVD-9(SS-DL or
Single Side Double Layer, 9.4G). |
| |
| Q: Can
I compress and copy a DVD-9 movie to a DVD-5 disc? |
|
A: The version 2.5 does not support compression, if a
DVD-9 to a DVD-5, you should either copy the main movie
only with the extras omitted or split the original DVD-9
movie to 2 DVD-5 discs.
The version 3.0 will be enhanced with compress
function, you can compress and copy a DVD-9 to a blank
DVD-5 with all contents reserved, without split it to
two discs any more. You also can 1:1 copy the original
to a DVD-9 disc.
|
| |
| Q: Can
CloneDVD copy the movie completely, which copy method
should I use to copy the movie, and how many blank discs
are required to backup one DVD movie? |
|
A: CloneDVD can copy the whole movie, it depends on
the source movie disc and output movie disc type. There
are four copy methods for you to select:
Source Movie Disc Output Movie Disc Output Disc Amount
Description
- DVD-5 DVD-5 1 Completely copy
- DVD-9 DVD-5 2 Split to 2 discs, completely copy
- DVD-9 DVD-5 1 Copy main movie only, extras and
features omitted(available depends on the source
movie disc)
- DVD-9 DVD-5 1 Completely compress to 1 disc, all
menus and extras remained *
- DVD-9 DVD-9 1 1:1 completely copy *
* available in 3.0 version.
Note: A dual layer disc DVD-9 (8.5GB, approximately)
possesses nearly double capacity of a single layer DVD-5
(4.7GB, approximately).
|
| |
| Q:
Does CloneDVD support NTSC and PAL DVD? Can I copy a PAL
DVD and convert/record it as an NTSC DVD? |
| A: CloneDVD can copy NTSC and PAL DVD but
does not support PAL to NTSC convert currently. |
| |
| Q: Can
I copy/clone a Mpeg or Avi file? Does it support CD
clone? |
| A: CloneDVD is specialized in DVD copy,
the current version does not support Mpeg, Avi file and
CD copy, maybe available in the future version. |
| |
| Q: Can
CloneDVD back up copies of ps2 games? |
| A: Currently, CloneDVD is just a DVD movie
copy software, it does not support ps2 games copy. |
| |
| Q: I
have downloaded some music video files, could I create a
DVD using CloneDVD? Will it allow me to setup a menu and
list each file as a different track? Will it allow me to
create a cover for the case? |
| A: Currently, CloneDVD can copy DVD movie
only, the future version will support music video files
copy. |
| |
| Q:
Does CloneDVD support DVD copy on a Mac OSX? |
| A: The current version just runs on
Windows, the future version will support DVD copy on a
Mac OSX. |
| |
| Q: I
have received an online delivery email with download URL
and extraction password, but have no idea how to
download, install and register the program. |
|
A: 1. Open Internet Explorer, paste the download link
to your Internet Explorer address;
2. Press "Enter" and click "Save" in
the pop up download box;
3. Specify a folder to save the software into your hard
disk, you will begin to download the software;
4. After download finishing, click "Open" to
extract the file, enter or paste password to extract the
software and install it onto your computer.
Note: If you have ever installed the trial version of
CloneDVD on your computer, please uninstall it
completely before you install the full version.
|
| |
| Q: Do
I have to own a DVD Writer/Burner? |
| A: If you want to backup your DVD to
recordable DVD discs, the answer is yes. If you just
want to backup to your hard disk or make an ISO image
file, it is not necessary. |
| |
| Q: I
have only one DVD drive, and I want copy a DVD disc to a
blank disc, the DVD drive is detected in "Copy
From", but fails to be detected in "Copy/Burn
To", what is the problem? |
| A: Your DVD drive is not a writable one,
it can only read DVD, can't burn DVD. Please copy it to
hard disk or change with a DVD writer to burn the DVD. |
| |
| Q:
CloneDVD always prompts me to insert a blank disc before
burning, what is the problem? |
A: 1. Please check your disc in Windows
Explorer whether it is a blank one;
2. If it is a writable one, please erase the disc then
click "Burn";
3. If above steps still can not solve the problem,
please change another blank disc for a try. |
| |
| Q: How
long does it take to backup a DVD with CloneDVD? |
| A: It will be one hour or a little longer,
your DVD movie length dependent. |
| |
| Q: The
backup DVD movie copied by CloneDVD plays normally in my
PC DVD player, but not playable in my standalone home
DVD player. |
| A: Generally, the backup disc copied by
CloneDVD is playable on home DVD player. Since the
compability of DVD-RW disc with DVD-ROM and DVD player
is less than DVD+RW, DVD+R, DVD-R disc, it is suggested
for you to copy/backup your DVD movie with DVD+RW,
DVD+R, DVD-R disc. |
| |
| Q:
After I insert the source DVD movie disc into DVD burner
to backup, CloneDVD fails to detect the disc, displaying
with no DVD¡ÀR/RW. |
| A: Click "Refresh" first, if
still fails, please exit CloneDVD program, run a
software player to play the DVD movie, stop playing and
exit the playback software, then launch CloneDVD again,
it will detect the DVD and display disc info in the main
menu. |
| |
| Q: I
have dual burners, an internal CD burner and an external
CD/DVD burner, CloneDVD reads a DVD from DVD burner but
can't recognize it as burner, always activates the CD
burner. How would I switch the DVD burner to be my
master drive? |
A: To switch the master burner, just to
change DVD writer's drive letter previous to CD
writer's, e.g., make DVD writer's drive letter as
"E" and CD writer's as "F", thus,
the DVD burner will be switched to the master writer.
If you are using Windows 2000 or XP, just follow the
steps:
Right click "My Computer"->click
"Manage"->click "Disk Management"
under "Storage" folder->right click DVD
writer->select "Change Drive Letters and
Paths"->click "Change"->drop-down
to select your desired drive letter. |
| |
| Q: I
have burned the DVD successfully, but the finished disc
is unusable as it just skips around and freezes up. |
| A: Only the first half part is copied when
splitting a DVD-9 movie to 2 DVD-5 discs. Please
sequentially split copy: firstly select "Copy #1
Split DVD-5 Disc", after finishing copy the first
disc, then drop-down click to select "Copy #2 Split
DVD-5 Disc". |
| |
| Q: I
want to copy main movie only to fit on one disc, but the
option is not available for me. |
| A: The "Copy Main Movie Only"
function is not available for all the DVD-9 movie disc,
depends on the movie content, if not supported by movie
disc, the option will not be activated. |
| |
| Q: I
am not able to copy my DVDs, whether create an ISO image
file or copy to hard disk, and I have checked my hard
disk has enough space to save it. What's the problem? |
| A: Please check if you are using FAT32
file system the capacity of which is limited within 2GB,
if yes, please change FAT32 file system into NTFS one.
Or please copy directly to DVD¡ÀR/RW disc. |
| |
| Q: In
"Select Output/Split disc", when select
"Copy the Whole DVD disc, Not Split", the
following error is displayed: "Not enough space is
available on the target folder". |
A: Please try the following operations:
1. Try to specify other disks or delete temporary files
and empty the recycle bin of Windows.
2. Try to change "Target DVD Size" as 3.95GB,
instead of 4.7GB in the "Options" dialogue
box. Make sure the available disc space must be larger
than the required one, which is visible in the main
menu.
Perhaps you copy from disc with a large capacity (such
as DVD-9) to a small one (such as DVD-5), and you
specify target folder of "Copy/Burn to" with
the same DVD-ROM, if so, please split to 2 discs to copy
the movie or just copy main movie only to fit on one
DVD-5 disc. |
| |
| Q: The
movie has been copied successfully but fails to burn, it
will freeze up in burning progress; or the movie has
been burned successfully, but is not playable. |
A: Have you ever installed any other burn
program (such as Nero) in your system? If yes, please
try to burn with the external burn engine, instead of
the default burn engine. Or you can try the following
operation:
1. Make an ISO file with CloneDVD to remove region-code
and CSS protection code first;
2. Burn the ISO file with other burn program bundle with
your DVD writer, instead of CloneDVD. |
| |
| Q: I
want to evaluate CloneDVD before purchasing, where to
download it? And what's the difference between the trial
version and the full version? |
A: We offer a free trial version for the
customer to experience. You may download it from
http://www.clonedvd.net/download.html.
The trial version is limited to use only for 14 days and
without the following features:
Copy #2 split DVD-5 disc: if you want to copy a DVD-9
disc which is larger than your blank disc;
Copy main movie only to fit on one blank disc: Useful
for copying DVD-9 disc to DVD-5 disc with special and
features omitted; Without technical support |
| |
| Q: How
to purchase CloneDVD? |
|
A: We offer an online purchase link which is
encrypted and secure. Just Click
Here
to fill in your payment information, immediate online
delivery or CD-ROM (costs an addition fee $9.95) will be
available!
In addition the on line credit card order, the following
orders are also available:
|
| |
| Q: I
don't want an online electronic delivery, I'd prefer a
CD-ROM to post to my home address, is it available and
how to realize it? |
| A: Yes, CD-ROM version is available but
costs an addition fee $9.95. Just select the "Add a
CD ROM" option in purchase page. Your CD will be
produced and mailed within 24 hours after payment has
been received. Shipment by mail can take 3 to 8 business
days within the USA and the EU and 10 to 25 business
days in other countries and regions. |
| |
| Q:
What content should I contain in my mail to
support@clonedvd.net for update or refund request? |
| A: Your detailed order information should
be contained, including order No./ID, product name and
version, purchase date, your full name and email address
for delivery, so that we will quickly locate your
purchase record in our system to perform your request. |
| |
| Q: My
problem isn't here, what operations shall I need to
perform before contacting you? |
|
Here you can find some tips and advice, please follow
all these guidelines. If all are applied but you still
have a problem, please email us, we will assist you as
soon as possible.
A: 1) Do you have the latest version of the current
software? Please visit our website www.clonedvd.net for
the latest version.
2) Do you have the latest firmware for your hardware
(DVD writer)? If you are not sure, check the information
on this page:
http://www.cdrinfo.com/Sections/Firmware/LatestFirmwareUpdates.asp
3) Did you turn off any anti-virus and other burning
applications which might access the CD/DVD units at the
same time?
Note 1: A lot of users reported problems with NAV on
some configurations. If you have MMC errors or more,
please disable the anti-virus software during the
writing process.
Note 2: A lot of users reported problems with VIA and
nVidia low level drivers (i.e. IDE drivers). Sometimes
Microsoft certified drivers work better, and sometimes a
new version of the drivers from VIA/nVidia can help.
Please post your problems on the forums or contact us if
you are unsure.
4) Are you using appropriate media for your operation?
(DVD-R, DVD+R, DVD-RW, DVD+RW, DVD-RAM) Each format is
different and can have a different behavior depending on
your system. The key to a good backup is to use good
media. Check if the media you are using is highly
compatible with your hardware. Check this link
(http://www.dvdrhelp.com/dvdwriters) to see what users
think about the hardware and media you are using. If you
suddenly have problems with MMC errors, please try
various media before contacting us. Also don't believe
the marketing about the speed. The slower the writing
speed, the better the backup.
5) Did you check the surface of the media? It is a
stupid, but widespread mistake. Check if the media to
read and/or write is clean, scratch-less, not too
transparent or damaged. The quality of the surface can
greatly influence the overall backup process.
6) Did you let the system work quietly during the
process? If you don't have problems, you can interact
with your computer of course, but if you have any faulty
behaviour, please do not use your system during a
read/write operation!
7) Try a different unit. Even if you have a reader and a
writer, the backup quality highly depends on the
hardware. There are no rules about which is the best to
use, you will have to try for yourself. If you have a
playback problem, try to use your writer for reading
first. Some units can be damn slow compared to others.
The best manufacturers depending on our experience are
Plextor, Lite-on (writers), LG (recent units), and Sony
(DVD writers). The most problematic drives are Toshiba,
old LG, Pioneer, TDK, and MSI. Of course it doesn't mean
it will not work if you are using an unlisted
manufacturer or model. It just means we don't know all
the models and it depends on your own use of our
products.
8) If your questions cannot be solved yet, please
collect the following information and E-mail us. We will
respond you as soon as possible:
- Product Order-ID
- CloneDVD¡¯s version number
- Windows Operating System¡¯s version
- Hard-disk folder available capability
(target folder or destination folder); Work-Space
folder available capability
- DVD Burner/ DVD Writer (model)
- Souce file, target file and copy mode
- Detaiedl description of the source
disc (movie name, size and region code)
- The time and process descriptions
about your troubles
- A screen shot of the error message and displaying
window are strongly welcomed
- If necessary, please attach the "Event
Log file" to support@clonedvd.net
Note: Please give
a detailed time and process descriptions about your
troubles and the error message (Please be more specific
than "the product does not work.")
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