| 1. If I purchase your software, can I upgrade it for free in the future? |
A: We provide free upgrade in limited versions. Please keep you eyes on our site to get upgrade info. If the upgrade isn't free, the old users can get a preferential price to upgrade their software.
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| 2. I want a CD-ROM, how could I? |
A: When you order our product, you can choose"Yes,I wish to add a CD rom to my purchase" in the list of "
You are purchasing this software as a download. It is
available on CD-ROM for an additional $12.95 (plus $2.00 shipping). ". If you live in the US, you are supposed to receive the CD within a week.
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| 3. How to apply the upgrade of my software? |
A: We will send the upgrade reminding Email to you once we have upgrade version. If the upgrade is free, you can get a link to download our licensed version. If the upgrade isn't free, you will see the link leading you to upgrade.
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| 4. How to register your software? |
A: After you purchase our software - you can find the purchase link on our site as well as in our software - we will send the registration info to you via Email within one business day. Enter the registration info to register it.
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| 5. I entered the license code you sent to me, but the software said "Registration info is invalid.". Why? |
A: You'd better copy and paste the license code to avoid a
type. And please note don't add any blank before or after the code.
And another attention: are you sure you ordered the right product? Some users
mis-ordered Power DVD Converter, Power DVD Audio Converter.
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| 6. Do I need to re-register after I re-install the software? |
A: No, you don't have to re-enter your registration info. Our software will memory you registration status.
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| 7. When will I receive my license code after I complete the order? |
A: Normally you'll receive the license code by E-mail immediately after you complete the order.If you haven't received our E-mail in several hours, maybe there's something wrong(for example, our E-mail is blocked by your E-mail service provider). If you still can't get your license code for long time, please contact us at
support@power-dvd-Converter.com (You should make your OrderID enclosed). Another E-mail address is very important to avoid the E-mail sending failure.
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| 8. I lost my license code, can you send again? |
A: Yes.Please send an email to support@power-dvd-Converter.com or contact Regsoft.com and request the resend order information.
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| 9. I want to buy more the one product from you(for example,
Power DVD Converter and Power DVD Audio Converter). Can I get a discount? |
A: Yes. Please contact us
sales@power-dvd-Converter.com .
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| 10. I don't have a credit card. Is it possible to buy your product with
PayPal? |
A: Yes, you can. To pay us by
PayPal, please go to purchase page of Regsoft.com for every product and choose Paypal tab .
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| 11. How long will it take to get your supporting response? |
A: Generally, we'll reply you within 24 hours. But in most cases you'll get our response in a few hours or immediately.
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